swertevip Privacy Policy

01 Who We Are

swertevip is an online casino and sports betting platform operating in the Philippines, offering a wide range of gaming services including slots, bingo, live casino, and sports wagering to eligible Filipino players aged 21 and above.

For the purposes of this Privacy Policy, swertevip acts as the data controller responsible for the personal data you provide when using our platform. We are committed to handling your personal information with the highest standards of care, transparency, and security, in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions about how swertevip processes your personal data, you may contact our Data Protection Officer at the contact details provided in Section 14 of this Policy.

02 Personal Data We Collect

swertevip collects the following categories of personal data from players and platform users:

swertevip does not collect sensitive personal information (as defined under RA 10173) unless strictly required for legal compliance purposes, such as anti-money laundering verification.

03 How We Collect Your Data

swertevip collects personal data through the following channels:

• Direct Submission: Information you provide when creating your swertevip account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the swertevip platform, including through cookies, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud screening data from security partners, and payment verification data from payment processors such as GCash and PayMaya.
• Public Sources: Publicly available information used for fraud prevention and compliance screening, such as sanctions lists and politically exposed persons (PEP) databases.

04 How We Use Your Personal Data

swertevip uses your personal data for the following purposes:

• Account Management: Creating and maintaining your swertevip account, verifying your identity and age (21+), and managing your swertevip Login credentials.
• Service Delivery: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard; providing access to games; and delivering customer support.
• Legal & Regulatory Compliance: Meeting our obligations under Philippine law, including the Anti-Money Laundering Act, the Data Privacy Act, and applicable PAGCOR licensing requirements. This includes conducting KYC checks and filing mandatory reports.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the swertevip platform.
• Responsible Gaming: Monitoring gaming patterns to identify potentially problematic behavior, enforcing deposit limits and self-exclusion requests, and providing responsible gaming support.
• Platform Improvement: Analyzing usage data to improve the performance, features, and user experience of the swertevip platform.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

05 Legal Basis for Processing

swertevip processes your personal data on the following legal bases under the Philippine Data Privacy Act (RA 10173):

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your swertevip account, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML reporting, KYC verification, and PAGCOR licensing requirements.
• Legitimate Interests: Processing carried out for swertevip's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

swertevip does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud Prevention Partners: Security and fraud screening service providers who assist swertevip in detecting and preventing fraudulent activity on the platform.
• Technology Service Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on swertevip's behalf under strict data processing agreements.
• Regulatory Authorities: The Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission (NPC), the Philippine National Police, and other government bodies where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by swertevip, subject to professional confidentiality obligations.

Any third party receiving your personal data is required to handle it in accordance with applicable data protection laws and swertevip's data protection standards. swertevip remains responsible for ensuring that third-party processors provide sufficient guarantees of data protection.

07 Data Retention

swertevip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active swertevip account, plus a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory investigation.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.

Upon expiry of the applicable retention period, swertevip will securely delete or anonymize your personal data in accordance with our data disposal procedures.

08 Cookies & Tracking Technologies

swertevip uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function correctly, including session management, security, and swertevip Login authentication. These cannot be disabled.
• Performance Cookies: Used to collect anonymized data about how players use the platform, helping us identify and fix performance issues and improve the overall experience.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregate usage patterns on the swertevip platform, helping us make data-driven improvements to our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the swertevip platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

09 Data Security

swertevip implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the swertevip platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that poses a risk to your rights and freedoms, swertevip will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by swertevip:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data swertevip holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data swertevip holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe swertevip has violated your data privacy rights.

To exercise any of these rights, please contact swertevip's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children's Privacy

The swertevip platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. swertevip does not knowingly collect personal data from individuals under the age of 21.

If swertevip becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with our legal obligations.

If you are a parent or guardian and believe that your child has provided personal data to swertevip, please contact us immediately at the details provided in Section 14 so that we can take prompt corrective action.

12 Third-Party Links

The swertevip platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the swertevip platform and does not cover the privacy practices of any third-party websites or services.

swertevip is not responsible for the privacy practices, content, or data handling of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

13 Updates to This Privacy Policy

swertevip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the swertevip platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how swertevip protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acknowledgment of the revised Policy.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or swertevip's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: We aim to respond to all data privacy inquiries within 30 days
• Support Hours: 24/7, in English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under RA 10173, visit the NPC's official resources.